Shipping & Returns.
Atypical Thing Shop Policy
Welcome to Atypical Thing, where each piece of jewellery is handcrafted to order with care and precision. Please take a moment to review our shop policies.
Order Processing
Made to Order: Each piece is handcrafted to order. Please allow 2-3 weeks for creation and processing.
Customization: Custom orders are welcome. Please contact us to discuss your unique requirements and timelines.
Payment
Methods: We accept major credit cards, PayPal, and other secure payment methods.
Shipping
Tracking: All orders include tracking information, which will be provided once your item has shipped.
Returns and Exchanges
Eligibility: Returns and exchanges are accepted within 14 days of delivery for non-customised items.
Conditions: Items must be returned in their original condition and packaging. The buyer is responsible for return shipping costs.
Custom Orders: Custom or personalised items cannot be returned or exchanged unless they arrive damaged or defective.
Earrings cannot be returned due to hygiene reasons.
Repairs and Resizing
Repairs: We offer repair services for our jewellery. Please contact us for a quote and instructions.
Resizing: Resizing services are only available for Atypical Thing rings. Fees may apply depending on the complexity of the work.
Sustainability Commitment
Materials: All our jewellery is made from recycled gold and silver, reflecting our commitment to sustainability and ethical practices.
Packaging: We use eco-friendly packaging materials to reduce our environmental impact.
Customer Support
Contact Us: For any questions or concerns, please reach out to us via email at atypicalthing@outlook.com or through our website’s contact form.
Response Time: We aim to respond to all inquiries within 24-48 hours (working days)
Thank you for choosing Atypical Thing. We are dedicated to providing you with beautifully crafted, sustainable jewellery.